Want to delete your Bundu Pay App account?
We respect your privacy and give you full control over your data. If you want to delete your Bundu Pay App account and associated data, you can request deletion at any time.
What will be deleted?
- Your profile information (name, email, phone, father/mother name, date of birth, gender).
- Stored ID card image (if you uploaded one for verification).
- Chat history with support/admin (where technically possible).
- Device notification tokens associated with your account.
Note: Some transaction records (e.g., deposits, withdraws, recharges) may need to be kept for a certain period to comply with legal, accounting or anti-fraud requirements. Where possible, these records are anonymized.
How to request deletion
You can request deletion in two ways:
Option 1 – From inside the app
- Open the Bundu Pay App app.
- Go to your Profile / Settings section.
- Contact support (chat or help/contact option) and clearly write: "I want to delete my Bundu Pay App account".
- Include your registered phone number and email so that we can verify it is you.
Option 2 – By email
- Send an email to: bundupay@gmail.com
- Subject line: "Delete my Bundu Pay App account"
- In the email body, include:
- Your full name
- Registered phone number
- Registered email address
How long does it take?
Once we receive your verified request, we normally process account and data deletion within 7 working days. You will be notified via email or in-app message once the process is complete.
Questions?
If you have any questions about data deletion or privacy, please contact us at bundupay@gmail.com.